Terms and Conditions
Terms and Conditions
Welcome to our online store. Your use of our services is governed by the following terms and conditions outlined in this agreement ("Agreement"). Additionally, when utilizing specific services within our platform, such as Customer Reviews, you must adhere to the respective rules, guidelines, policies, and terms applicable to those services. These service-specific terms are incorporated into this Agreement by reference. We retain the right to modify this site and its associated terms and conditions at any time.
Use of the Site:
By accessing and using this Site, you confirm that you are at least 18 years old or under the supervision of a parent or guardian. Subject to the terms and conditions within this Agreement, we hereby grant you a limited, revocable, non-transferable, and non-exclusive license for the sole purpose of browsing and shopping for personal items sold on the Site through your internet browser. This license does not permit commercial use or use on behalf of third parties, except as explicitly authorized in advance. Any breach of this Agreement will result in the immediate revocation of the granted license without prior notice.
Except as expressly permitted above, you may not reproduce, distribute, sell, lease, display, transmit, create derivative works from, translate, modify, reverse engineer, disassemble, decompile, or exploit this Site or any part thereof. The use of any information from this Site for commercial purposes, unless explicitly authorized in advance, is prohibited. We reserve the right to refuse service, terminate accounts, and cancel orders at our discretion, particularly if customer conduct is believed to violate applicable laws or harm our interests.
You must not upload, distribute, or publish any Content, information, or material through this Site that (a) infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any individual; (b) is defamatory, libelous, threatening, obscene, indecent, pornographic, or in violation of U.S. or international law; or (c) contains bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties. We may assign you a password and account identification to access certain portions of this Site. Each use of a password or identification implies authorization to access and use the Site, consistent with the terms and conditions of this Agreement. We are not obligated to investigate the authorization or source of such access or use.
You are solely responsible for all access to and use of this Site using the password and identification initially assigned to you, whether or not such access is authorized by you. This includes all communications, transmissions, and obligations (including financial obligations) incurred through such access or use. Safeguarding the security and confidentiality of your password and identification is your responsibility. You must promptly report any unauthorized use of your password, identification, or any breach or potential breach of this Site's security.
New Users Subscribed to Newsletter by Default.
Notice: We may ship products from different storehouses. For orders containing multiple items, we reserve the right to split your order into several packages based on stock levels at our discretion. Orders will be processed according to the dispatch time indicated on the website. If an item has not been shipped within the specified time frame, we will offer a solution via the Support Center. Should customers contact us before this, we will accommodate their requests in accordance with our policy. We appreciate your understanding.
Reviews and Comments:
Unless otherwise stipulated elsewhere in this Agreement or on the website, anything you submit, post on the site, or provide, including but not limited to ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively referred to as "Submissions"), will be treated as non-confidential and nonproprietary. By submitting or posting, you agree to grant an irrevocable license for the entry and all intellectual property rights related to it (excluding moral rights such as authorship rights) to our site without charge. We shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions will automatically become the sole and exclusive property and will not be returned to you. You agree not to raise any dispute regarding any future use of the entry.
You warrant that your Submissions, in whole or in part, do not infringe upon any intellectual property rights, nor do they cause disputes or third-party claims. We assume no liability for any misuse of copyright or any other rights of third parties by you. You undertake to defend and indemnify the Sponsor against any losses caused by the use of the entries for any purposes.
In addition to the rights applicable to any Submission, when you post comments or reviews on the site, you also grant us the right to use the name that you submit with any review, comment, or other Content in connection with such review, comment, or other content. You represent and warrant that you own or control all the rights to the reviews, comments, and other Content you post on this site and that the use of your reviews, comments, or other Content will not infringe upon or violate the rights of any third party. You shall not use a false email address, pretend to be someone other than yourself, or otherwise mislead third parties as to the origin of any Submissions or Content. However, we shall not be obligated to remove or edit any Submissions (including comments or reviews) for any reason.
Copyright:
All text, graphics, photographs, images, button icons, audio clips, logos, slogans, trade names, software, and other content on the website (collectively referred to as "Content") exclusively belong to our site or its respective content suppliers. You may not use, reproduce, copy, modify, transmit, display, publish, sell, license, publicly perform, distribute, or commercially exploit any of the Content or dispose of it in any way not permitted without our express prior written consent. The use of data mining, robots, or similar data gathering and extraction tools, as well as the use of our trademarks or service marks in meta-tags, is strictly prohibited. You may view and use the Content solely for personal information, shopping, and ordering on the site, and for no other purpose. The collection, arrangement, and assembly of all content on this site (the "Compilation") exclusively belong to us. You may not use our Content or Compilation in any manner that disparages or discredits us or in any way that is likely to cause confusion or violate any applicable laws or regulations. All software used on this Site (the "Software") is the property of ours and/or its software suppliers. The Content, Compilation, and Software are all protected under state, national, and international copyright laws. All rights not expressly granted are reserved. Violators will be prosecuted to the full extent of the law.
We acknowledge and respect all copyrights and trademarks. Therefore, any use of television, motion picture, music, film festival, or other names or titles has no connection to us and is the sole property of the copyright or trademark holders. Our bags are inspired by celebrity style and are our recreations of items used by celebrities on your favorite television shows and the red carpet; however, they are not authorized, endorsed by, or connected to these shows in any way and are not meant as infringements of any registered trademarks or copyrights.
Intellectual Property Infringement Policy
It is our policy to take appropriate action where necessary to uphold and recognize all relevant State, Federal, and International laws in connection with material that is claimed to be infringing any trademark, copyright, patent, or any other intellectual property laws. If you are an intellectual property rights owner and you believe that we sell, offer for sale, or make available goods and/or services that infringe your intellectual property rights, then please send the following information in its entirety to us.
Required Information:
1.A signature, either electronic or physical, from the authorized representative of the copyright owner alleging infringement.
2.A description of the work or material that is claimed to be infringing.
3.Details about the location of the allegedly infringing material, including the URL of the product(s).
4.Contact information, including your address, telephone number, and email address.
5.A statement indicating your good faith belief that the disputed use of the material is not authorized by the copyright or other proprietary right owner, its agent, or the law.
6.Identification of the intellectual property rights you believe are infringed by the Website (e.g., "XYZ copyright," "ABC trademark, Reg. No. 123456, registered 1/1/04," etc.).
7.A statement affirming the accuracy of the provided information and asserting, under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner whose exclusive right is allegedly infringed.
Termination and Consequences of Termination:
In addition to any other available legal or equitable remedies, we reserve the right to immediately terminate the Agreement or revoke any or all of your granted rights under this Agreement without prior notice to you. Upon termination of this Agreement, you must promptly discontinue all access and use of the site. Additionally, you must immediately revoke all issued passwords and account identification, and you will be denied further access to and use of this Site, either in whole or in part. Termination of this Agreement will not affect the respective rights and obligations, including payment obligations, that arose prior to the termination date.
Order Acceptance:
Please be aware that there may be certain orders we are unable to accept and must cancel. We retain the sole discretion to refuse or cancel any order for any reason. Situations resulting in order cancellations may include limitations on available quantities for purchase, inaccuracies or errors in product or pricing information, or issues identified by our credit and fraud avoidance department. Additional verifications or information may also be required before accepting an order. If any part of your order is canceled or further information is needed, we will promptly communicate with you.
Both parties acknowledge that once an order is dispatched, transportation becomes the sole responsibility of the third-party logistics provider. During this phase, full ownership of the product(s) is transferred to the buyer, along with all associated liability and risks during transportation. Any orders reported as "delivered" by shipping companies are considered successfully delivered. We cannot be held liable for non-delivery in such cases.
Typographical Errors:
While we strive for accurate product and pricing information, pricing or typographical errors may occur. The price of an item cannot be confirmed until an order is placed. If an item is listed with an incorrect price or incorrect information due to a pricing or product information error, we reserve the right, at our sole discretion, to refuse or cancel any orders for that item. In the event of a mis-priced item, we may, at our discretion, contact you for guidance or cancel your order and provide notice of the cancellation.
Pricing in Different Currencies:
The pricing of products offered by us is based on calculations in U.S. Dollars (US$). Prices shown in other currencies are conversions from U.S. Dollars based on the most current exchange rates. Due to fluctuations in currency values, prices displayed in non-U.S. denominations of currency on the Site, apart from individual product pages, may not be up-to-date. Areas where non-U.S. denominations of currency may be inaccurate include, but are not limited to, promotional banners, promotional pages, and information on product category pages. The price displayed on an individual product page, regardless of currency denomination, is the current price that you are obligated to pay to us, excluding shipping costs.
Arbitration:
In the event that disputes are not resolved within 30 days after their occurrence, both parties agree to submit such disputes to the International Economic and Trade Arbitration Commission (the "SCIA") for arbitration. The arbitration shall be conducted in accordance with the Commission's arbitration rules in effect at the time of arbitration application. Arbitral awards are final and binding on both parties.
Applicable Law:
These terms and conditions are subject to the exclusive jurisdiction of Spanish law, without regard to conflicts of laws principles.
Links:
This website may contain links to other internet sites owned and operated by third parties. You acknowledge that we are not responsible for the operation or content located on or through any such site.
Remedies:
You agree that our legal recourse for any actual or threatened breach of this Agreement would be insufficient. Therefore, we shall be entitled to specific performance or injunctive relief, or both, in addition to any damages we may legally recover, along with reasonable expenses related to any form of dispute resolution, including, but not limited to, attorney's fees.
No right or remedy of ours shall exclude any other, whether in law or equity, including, but not limited to, damages, injunctive relief, attorney's fees, and expenses.
No instance of waiving our rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future, or other waiver.
Order Cancellation
Please note that once orders are packed or shipped, they cannot be canceled or changed. Only orders that are paid, processing, or partially shipped may be modified. If you wish to cancel a shipped order, please contact our dedicated customer service team as soon as possible. Our agents will do their best to assist you. However, if an order cannot be canceled, please accept the package and refer to our warranty page.
Customer Code of Conduct:
We are committed to resolving all issues to our customer's satisfaction in a polite, professional, and amicable manner. Therefore, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.
Unacceptable behavior directed towards Customer Service staff or us may include, but is not limited to:
Aggressive, abusive, and threatening behavior. Examples include direct or implied threats on any communication channel, intimidating language, personal and verbal abuse, sexist, racist, homophobic, or derogatory remarks, rudeness, inflammatory statements, swearing, and unsubstantiated allegations.
Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed, or repeatedly changing the nature or focus of a complaint after a formal response has been provided.
Asking, expecting, or demanding staff to breach established company policy guidelines, such as refund amount, time-frame, special compensation, etc., or seeking an unrealistic outcome beyond the scope of our policies and procedures. Please note that the refund amount cannot exceed the original order amount paid to us by default.
Submitting an excessive number of complaints compared to the total purchase value history, including opening an excessive number of Live Chat or tickets.
For such behavior, complainants may be advised and formally notified of the following:
Their language is considered offensive, abusive, threatening, and wholly unacceptable.
They must refrain from using such language, intimidation, and threats.
There will be no further exchange of correspondence on the matter if they persist with this behavior.
We reserve the right to no longer accept orders from the customer in the future without further notice.
The Complaint Escalation Process
This process applies strictly to Customer Service issues. For separate legal issues such as copyright, please refer to our legal window here:
If the customer is dissatisfied with the solution offered by our Customer Service, they may contact our Customer Service Supervisor by submitting a new ticket in the "Submit a Formal Complaint" section as follows:
Contact Us > Submit a Formal Complaint:
Please contact us within 3 months from the shipment date if you have not received your package when shipped via standard, flat rate, or priority shipping. For Latin America, this deadline is extended to 4 months for postal deliveries. All expedited delivery issues must also be reported within 3 months from the shipment date. After this period, we will no longer be able to offer compensation. Kindly note that packages shown as delivered on the shipping courier's website by expedited shipping method are exempt from this policy.
We respond to all complaints within 24 hours, except on weekends and public holidays.
Welcome to our online store. Your use of our services is governed by the following terms and conditions outlined in this agreement ("Agreement"). Additionally, when utilizing specific services within our platform, such as Customer Reviews, you must adhere to the respective rules, guidelines, policies, and terms applicable to those services. These service-specific terms are incorporated into this Agreement by reference. We retain the right to modify this site and its associated terms and conditions at any time.
Use of the Site:
By accessing and using this Site, you confirm that you are at least 18 years old or under the supervision of a parent or guardian. Subject to the terms and conditions within this Agreement, we hereby grant you a limited, revocable, non-transferable, and non-exclusive license for the sole purpose of browsing and shopping for personal items sold on the Site through your internet browser. This license does not permit commercial use or use on behalf of third parties, except as explicitly authorized in advance. Any breach of this Agreement will result in the immediate revocation of the granted license without prior notice.
Except as expressly permitted above, you may not reproduce, distribute, sell, lease, display, transmit, create derivative works from, translate, modify, reverse engineer, disassemble, decompile, or exploit this Site or any part thereof. The use of any information from this Site for commercial purposes, unless explicitly authorized in advance, is prohibited. We reserve the right to refuse service, terminate accounts, and cancel orders at our discretion, particularly if customer conduct is believed to violate applicable laws or harm our interests.
You must not upload, distribute, or publish any Content, information, or material through this Site that (a) infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any individual; (b) is defamatory, libelous, threatening, obscene, indecent, pornographic, or in violation of U.S. or international law; or (c) contains bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties. We may assign you a password and account identification to access certain portions of this Site. Each use of a password or identification implies authorization to access and use the Site, consistent with the terms and conditions of this Agreement. We are not obligated to investigate the authorization or source of such access or use.
You are solely responsible for all access to and use of this Site using the password and identification initially assigned to you, whether or not such access is authorized by you. This includes all communications, transmissions, and obligations (including financial obligations) incurred through such access or use. Safeguarding the security and confidentiality of your password and identification is your responsibility. You must promptly report any unauthorized use of your password, identification, or any breach or potential breach of this Site's security.
New Users Subscribed to Newsletter by Default.
Notice: We may ship products from different storehouses. For orders containing multiple items, we reserve the right to split your order into several packages based on stock levels at our discretion. Orders will be processed according to the dispatch time indicated on the website. If an item has not been shipped within the specified time frame, we will offer a solution via the Support Center. Should customers contact us before this, we will accommodate their requests in accordance with our policy. We appreciate your understanding.
Reviews and Comments:
Unless otherwise stipulated elsewhere in this Agreement or on the website, anything you submit, post on the site, or provide, including but not limited to ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively referred to as "Submissions"), will be treated as non-confidential and nonproprietary. By submitting or posting, you agree to grant an irrevocable license for the entry and all intellectual property rights related to it (excluding moral rights such as authorship rights) to our site without charge. We shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions will automatically become the sole and exclusive property and will not be returned to you. You agree not to raise any dispute regarding any future use of the entry.
You warrant that your Submissions, in whole or in part, do not infringe upon any intellectual property rights, nor do they cause disputes or third-party claims. We assume no liability for any misuse of copyright or any other rights of third parties by you. You undertake to defend and indemnify the Sponsor against any losses caused by the use of the entries for any purposes.
In addition to the rights applicable to any Submission, when you post comments or reviews on the site, you also grant us the right to use the name that you submit with any review, comment, or other Content in connection with such review, comment, or other content. You represent and warrant that you own or control all the rights to the reviews, comments, and other Content you post on this site and that the use of your reviews, comments, or other Content will not infringe upon or violate the rights of any third party. You shall not use a false email address, pretend to be someone other than yourself, or otherwise mislead third parties as to the origin of any Submissions or Content. However, we shall not be obligated to remove or edit any Submissions (including comments or reviews) for any reason.
Copyright:
All text, graphics, photographs, images, button icons, audio clips, logos, slogans, trade names, software, and other content on the website (collectively referred to as "Content") exclusively belong to our site or its respective content suppliers. You may not use, reproduce, copy, modify, transmit, display, publish, sell, license, publicly perform, distribute, or commercially exploit any of the Content or dispose of it in any way not permitted without our express prior written consent. The use of data mining, robots, or similar data gathering and extraction tools, as well as the use of our trademarks or service marks in meta-tags, is strictly prohibited. You may view and use the Content solely for personal information, shopping, and ordering on the site, and for no other purpose. The collection, arrangement, and assembly of all content on this site (the "Compilation") exclusively belong to us. You may not use our Content or Compilation in any manner that disparages or discredits us or in any way that is likely to cause confusion or violate any applicable laws or regulations. All software used on this Site (the "Software") is the property of ours and/or its software suppliers. The Content, Compilation, and Software are all protected under state, national, and international copyright laws. All rights not expressly granted are reserved. Violators will be prosecuted to the full extent of the law.
We acknowledge and respect all copyrights and trademarks. Therefore, any use of television, motion picture, music, film festival, or other names or titles has no connection to us and is the sole property of the copyright or trademark holders. Our bags are inspired by celebrity style and are our recreations of items used by celebrities on your favorite television shows and the red carpet; however, they are not authorized, endorsed by, or connected to these shows in any way and are not meant as infringements of any registered trademarks or copyrights.
Intellectual Property Infringement Policy
It is our policy to take appropriate action where necessary to uphold and recognize all relevant State, Federal, and International laws in connection with material that is claimed to be infringing any trademark, copyright, patent, or any other intellectual property laws. If you are an intellectual property rights owner and you believe that we sell, offer for sale, or make available goods and/or services that infringe your intellectual property rights, then please send the following information in its entirety to us.
Required Information:
1.A signature, either electronic or physical, from the authorized representative of the copyright owner alleging infringement.
2.A description of the work or material that is claimed to be infringing.
3.Details about the location of the allegedly infringing material, including the URL of the product(s).
4.Contact information, including your address, telephone number, and email address.
5.A statement indicating your good faith belief that the disputed use of the material is not authorized by the copyright or other proprietary right owner, its agent, or the law.
6.Identification of the intellectual property rights you believe are infringed by the Website (e.g., "XYZ copyright," "ABC trademark, Reg. No. 123456, registered 1/1/04," etc.).
7.A statement affirming the accuracy of the provided information and asserting, under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner whose exclusive right is allegedly infringed.
Termination and Consequences of Termination:
In addition to any other available legal or equitable remedies, we reserve the right to immediately terminate the Agreement or revoke any or all of your granted rights under this Agreement without prior notice to you. Upon termination of this Agreement, you must promptly discontinue all access and use of the site. Additionally, you must immediately revoke all issued passwords and account identification, and you will be denied further access to and use of this Site, either in whole or in part. Termination of this Agreement will not affect the respective rights and obligations, including payment obligations, that arose prior to the termination date.
Order Acceptance:
Please be aware that there may be certain orders we are unable to accept and must cancel. We retain the sole discretion to refuse or cancel any order for any reason. Situations resulting in order cancellations may include limitations on available quantities for purchase, inaccuracies or errors in product or pricing information, or issues identified by our credit and fraud avoidance department. Additional verifications or information may also be required before accepting an order. If any part of your order is canceled or further information is needed, we will promptly communicate with you.
Both parties acknowledge that once an order is dispatched, transportation becomes the sole responsibility of the third-party logistics provider. During this phase, full ownership of the product(s) is transferred to the buyer, along with all associated liability and risks during transportation. Any orders reported as "delivered" by shipping companies are considered successfully delivered. We cannot be held liable for non-delivery in such cases.
Typographical Errors:
While we strive for accurate product and pricing information, pricing or typographical errors may occur. The price of an item cannot be confirmed until an order is placed. If an item is listed with an incorrect price or incorrect information due to a pricing or product information error, we reserve the right, at our sole discretion, to refuse or cancel any orders for that item. In the event of a mis-priced item, we may, at our discretion, contact you for guidance or cancel your order and provide notice of the cancellation.
Pricing in Different Currencies:
The pricing of products offered by us is based on calculations in U.S. Dollars (US$). Prices shown in other currencies are conversions from U.S. Dollars based on the most current exchange rates. Due to fluctuations in currency values, prices displayed in non-U.S. denominations of currency on the Site, apart from individual product pages, may not be up-to-date. Areas where non-U.S. denominations of currency may be inaccurate include, but are not limited to, promotional banners, promotional pages, and information on product category pages. The price displayed on an individual product page, regardless of currency denomination, is the current price that you are obligated to pay to us, excluding shipping costs.
Arbitration:
In the event that disputes are not resolved within 30 days after their occurrence, both parties agree to submit such disputes to the International Economic and Trade Arbitration Commission (the "SCIA") for arbitration. The arbitration shall be conducted in accordance with the Commission's arbitration rules in effect at the time of arbitration application. Arbitral awards are final and binding on both parties.
Applicable Law:
These terms and conditions are subject to the exclusive jurisdiction of Spanish law, without regard to conflicts of laws principles.
Links:
This website may contain links to other internet sites owned and operated by third parties. You acknowledge that we are not responsible for the operation or content located on or through any such site.
Remedies:
You agree that our legal recourse for any actual or threatened breach of this Agreement would be insufficient. Therefore, we shall be entitled to specific performance or injunctive relief, or both, in addition to any damages we may legally recover, along with reasonable expenses related to any form of dispute resolution, including, but not limited to, attorney's fees.
No right or remedy of ours shall exclude any other, whether in law or equity, including, but not limited to, damages, injunctive relief, attorney's fees, and expenses.
No instance of waiving our rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future, or other waiver.
Order Cancellation
Please note that once orders are packed or shipped, they cannot be canceled or changed. Only orders that are paid, processing, or partially shipped may be modified. If you wish to cancel a shipped order, please contact our dedicated customer service team as soon as possible. Our agents will do their best to assist you. However, if an order cannot be canceled, please accept the package and refer to our warranty page.
Customer Code of Conduct:
We are committed to resolving all issues to our customer's satisfaction in a polite, professional, and amicable manner. Therefore, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.
Unacceptable behavior directed towards Customer Service staff or us may include, but is not limited to:
Aggressive, abusive, and threatening behavior. Examples include direct or implied threats on any communication channel, intimidating language, personal and verbal abuse, sexist, racist, homophobic, or derogatory remarks, rudeness, inflammatory statements, swearing, and unsubstantiated allegations.
Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed, or repeatedly changing the nature or focus of a complaint after a formal response has been provided.
Asking, expecting, or demanding staff to breach established company policy guidelines, such as refund amount, time-frame, special compensation, etc., or seeking an unrealistic outcome beyond the scope of our policies and procedures. Please note that the refund amount cannot exceed the original order amount paid to us by default.
Submitting an excessive number of complaints compared to the total purchase value history, including opening an excessive number of Live Chat or tickets.
For such behavior, complainants may be advised and formally notified of the following:
Their language is considered offensive, abusive, threatening, and wholly unacceptable.
They must refrain from using such language, intimidation, and threats.
There will be no further exchange of correspondence on the matter if they persist with this behavior.
We reserve the right to no longer accept orders from the customer in the future without further notice.
The Complaint Escalation Process
This process applies strictly to Customer Service issues. For separate legal issues such as copyright, please refer to our legal window here:
If the customer is dissatisfied with the solution offered by our Customer Service, they may contact our Customer Service Supervisor by submitting a new ticket in the "Submit a Formal Complaint" section as follows:
Contact Us > Submit a Formal Complaint:
Please contact us within 3 months from the shipment date if you have not received your package when shipped via standard, flat rate, or priority shipping. For Latin America, this deadline is extended to 4 months for postal deliveries. All expedited delivery issues must also be reported within 3 months from the shipment date. After this period, we will no longer be able to offer compensation. Kindly note that packages shown as delivered on the shipping courier's website by expedited shipping method are exempt from this policy.
We respond to all complaints within 24 hours, except on weekends and public holidays.
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